Great Smokies Medical Center of Asheville

Minding Our Own Business

Our staff is trained to assist patients with their phone and email questions and requests. GSMC employees have been spending up to 40 percent of their workday handling patient phone calls and emails. A single phone call or email can easily result in a half hour or more of communication, documentation and phone time. This amount of time is detracting from employees performing duties for patients who are in the clinic receiving treatment. We are taking steps to remedy this situation while continuing to give great service. We need your help. We ask that you make a list of your questions and requests prior to calling to help streamline the process. If you feel hurried along a bit on the phone, know that we are taking steps to be more efficient in attending to your needs. Watch us be more efficient and still get the job done!

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