Great Smokies Medical Center of Asheville

Minding Our Own Business

In an effort to provide the service to which GSMC patients are accustomed, we want to remind our patients of policies that help us continue to provide that service.

The NC Medical Board’s standards of practice states that physicians must assess and examine patients in person prior to treating them. Despite requests to do so, we do not treat patients who have not been seen in person by our GSMC doctors.

We are happy to help patients obtain special-order nutritional supplements. Special orders are nonrefundable and non-returnable.

Because physicians’ knowledge and expertise are their stock in trade regardless of whether it is delivered in person or by phone, physician phone consultation time in excess of five minutes is billed at the same rate as an in-office visit with your GSMC physician. Most requests can be efficiently handled by our nurses, medical assistants, and receptionists. Phone appointments are available if you find it necessary to consult with your physician.

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